Associate Director of Qualitative Research (Remote)

Company Description

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Due to our continued growth, we are hiring for a Associate Director of Qualitative Research at M3 Global Research, an M3 company.

Job Description

The mission of the Associate Director of Qualitative Research is to manage and oversee a team of Market Research Project Managers. The individual will be a leader for their team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Qualitative Research will also assist with updating processes and internal systems to ensure the team is working as efficiently as possible. This is the ideal role for someone who has management experience in market research, specifically focused on qualitative healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Managing team of 4-5 project managers and monitoring team KPI’s and workload distribution.
  • Responsible for providing guidance and mentoring members of the Qualitative team.
  • Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with the sales team and Client Service staff to address issues and/or make recommendations to improve performance on research projects.
  • Working closely with the Director of Qualitative Research to adapt, develop and initiate processes, procedures, and system enhancements.
  • Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
  • Monitoring productivity and quality of data collection of their team’s projects.
  • Overseeing the billing process of the team, and ensuring projects end with expected profitability.
  • Responsible for creating best practice documents between M3 and some of M3’s key accounts. Will serve as a main point of contact for some of M3’s key accounts on the Qual team. Candidate will need to work closely with Sales and any other department’s lead on the account to ensure a smooth process for the client.
  • Overseeing the training of new team members and the training needs of current employees.
  • Responsible for approving PTO, expense reports, and yearly reviews of their direct reports.


  • 5+ years of experience in Qualitative Market Research
  • 4+ years of project management experience
  • Experience in healthcare focused Market Research preferred
  • Minimum of 1 year of experience managing employees preferred
  • Experience with various qualitative methodologies, such as WATIs, IDIs, focus groups, online bulletin boards, virtual focus groups, ethnographies, etc.
  • The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
  • The candidate must multi-task and can work well under pressure.
  • The candidate must have exceptional written and verbal communication skills.
  • The candidate must have strong Microsoft Office skills including Excel, Outlook, and Word.
  • The candidate must have well-developed analytical and problem-solving skills.
  • The candidate must have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

Additional Information

A career opportunity with M3USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization