Associate Director of Qualitative Research (Remote)

Company Description

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Due to our continued growth, we are hiring for a Associate Director of Qualitative Research at M3 Global Research, an M3 company.

Job Description

The mission of the Associate Director of Qualitative Research is to be a leader within the Project Management group by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Qualitative Research will also assist with updating processes and internal systems to ensure the team is working as efficiently as possible. This is the ideal role for someone who has management experience in market research, specifically focused on qualitative healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Manage projects that are considered high priority by the organization. This may include (but not limited to) projects from strategic accounts, as well as new clients, as well as projects that call for a mixed methodology between qual and quant.
  • Responsible for providing guidance and mentoring members of the client service team.
  • Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with the sales team and operations staff to address issues and/or make recommendations to improve performance on projects.
  • Working closely with the Directors of both Qualitative and Quantitative to adapt, develop and initiate processes, procedures, and system enhancements.
  • Responsible for improving project level performance by working with our Custom Recruitment and Fieldwork teams to maximize internal recruitment and project level profit.
  • Overseeing the billing process for projects that the candidate is involved in, and ensuring projects end with expected profitability.
  • Responsible for documenting and updating internal process documentation.
  • Assist in creating best practice documents between M3 and M3’s key accounts.
  • Candidate will need to work closely with Sales and any other department’s lead on the account to ensure a smooth process for the client.
  • Candidates will be responsible for conducting regular check-ins with the key account teams on a monthly basis to review client feedback and  strategize on how to address unmet client needs.
  • Overseeing the training of any new team members, as well as the training needs of current employees.


  • 5+ years of experience in Qualitative Market Research
  • 4+ years of project management experience
  • Experience in healthcare focused Market Research preferred
  • Experience with various qualitative methodologies, such as WATIs, IDIs, focus groups, online bulletin boards, virtual focus groups, ethnographies, etc.
  • Preferred that the candidate also have experience with complex quantitative market research which could include programming, intricate sampling, international, translations, HCP’s, patients, or patient referrals (preferred)

Additional Information

A career opportunity with M3USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization